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Billing

Revenza Upsell uses Shopify's app billing system. Subscription charges are approved in Shopify and appear with the rest of your Shopify billing activity.

Review Revenza Upsell charges​

To review an app charge:

  1. From your Shopify admin, open Settings.
  2. Select Billing.
  3. Review the app charges shown on the current or upcoming bill.

The exact billing date can depend on your Shopify billing cycle. Shopify displays the amount and billing status before an app charge is approved.

Approving an app charge​

When a paid Revenza Upsell plan or charge requires approval, Shopify opens a confirmation screen that shows the charge details. Review those details before selecting Approve.

If the approval screen does not open:

  • Confirm that you are logged in as the store owner or as a staff member with permission to approve app charges.
  • Allow pop-ups for the Shopify admin and try again.
  • Reopen Revenza Upsell from Apps in Shopify admin.

Charges after uninstalling​

Uninstalling an app stops its active recurring subscription in Shopify. A charge already approved or incurred before uninstalling can still appear on the final Shopify bill for that billing period.

Before uninstalling, record any settings or mappings you may need later. If you reinstall the app, review the current charge shown by Shopify before approving it.

Billing troubleshooting​

The charge is not what I expected​

Open Settings → Billing in Shopify and review the charge description, date, and amount. Take a screenshot that does not expose payment details, then contact Revenza support with your store domain and the billing question.

The app asks me to approve a charge again​

This can happen after a previous subscription is cancelled, the app is reinstalled, or a different paid charge is selected. Always review the Shopify approval screen before continuing.

I cannot access Shopify Billing​

Only authorized store users can view or approve billing information. Ask the store owner to review your staff permissions or approve the app charge.

Get billing help​

For assistance, contact Revenza support. Include your Shopify store domain and a description of the issue. Do not send card numbers, bank details, passwords, or Shopify access tokens.

For details about how Shopify bills app charges, see Shopify's app charges documentation.